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Lords & Castles – Frequently Asked Questions (FAQ)

Do you have any question about Lords & Castles? Please, take a look to these Frequently Asked Questions

The game matches me with high players levels

The game do not use your level to find an opponent. It uses the trophies you have.

The level gives you an idea of how advance a player is, but it does not tell you how good he or she is in battle.

Furthermore, you gain experience by upgrading troops, and all buildings, even defensive buildings that can't be used when attacking other players. A high level does not guarentee a victory, because tehera are other things to take into account.

It is important to choose the troops you will use, but also, your strategy when deploying them, and, of course, you have to build your attack strategy taking into account how your opponent build his city, and how he modified the terrain.

The shield is not working! I was attacked even with an active shield

Please, take in mind that the shield protects your village against other players attacks that want your resources. However, it does not protect your village against attacks of your rival kingdom in the war.

If your kingdom is in war with another kingdom, your village may be attacked by other players from the rival kingdom.

I bought some gems, but I did not receive them! What can I do?

The purchase could take up to 24 hours to appear in the game. However, if you did not receive them after 1 hour, send us a message, and we will help you with that.

Please, do not forget to include your name in the game, the in-app you bought and the transaction ID (you can find it in the confirmation email from iTunes Store or Google Play).

It is really important you include all this information. It will help us to find the purchase.

I deleted the game, and I DID NOT connected it to Facebook, Game Center nor Google Play. Can I still recover my account?

Yes! Contact us, and we will help you recover your account.

Why should I connect the game to Google Play, Game Center or Facebook?

Connecting your account to one of those social networks will activate the cloud saving feature.

Once you connect your account, you will be able to recover it if you uninstall the game, or reset your device. In order to do this, create a new account, complete the tutorial, and connect the new account to the same Game Center, Google Play or Facebook account you connected your old account.

How are trophies calculated?

The trophies you can win or lose in a battle depend on the trophies you have, and your enemie's trophies.

You can win more trophies if your enemy has more trophies than you, but you will only win a few trophies if the other dwarf has less trophies than you. Let us show you an example*.

Imagine you have 1,700 trophies, and your enemy has only 1,200 trophies. If you win, you will get 5 trophies, but, if you lose, you will lose 20 trophies.

*The numbers we use here do not represent exactly how the calculation is made in the game.

A member of my kingdom attacked my city! How is that possible?

Currently, there are no restrictions, and member of the same kingdom can fight between them.

Kingdoms are a way to cooperate, but in the global ranking, everyone compete alone for the glory.

Why am I having connection issues if my Internet connection works fine?

When playing an online game, it is important you use a good Internet connection.

Having all WiFi bars, or perfect data coverage when using 3G/4G connection does not guarantee a solid connection to play online games. There are some other elements that may cause connection issues like the apps running in background in your device, the network load, or the connection between your Internet provider and the servers.

Furtheremore, you may experience connection issues while playing in moving vehicles or in underground public transport.

We recommend playing over WiFi with a dependable Internet service provider, or a solid 3G/4G connection with a reliable carrier.

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