Go to Top

Idle Supermarket Tycoon – Frequently Asked Questions (FAQ)

Do you have any question about Idle Supermarket Tycoon? Please, take a look to these Frequently Asked Questions

I made a purchase, but I did not receive the item! What can I do?

The purchase could take up to 24 hours to appear in the game. However, if you did not receive them after 1 hour, send us a message, and we will help you with that. The best way to contact our support team is using the in-game option. You can find it in the settings menu.

If you have an iOS device, please, send us the specific receipt of your purchase. You can find it in the confirmation email iTunes sends or in your iTunes History Purchase (https://support.apple.com/en-us/HT204088)

If your purchased the pack in an Android device, send us a screenshot of the specific receipt. Please be sure the transaction ID appears there. It looks like this GPA.1234-1234-1234-12345 You can find all your purchases made on Google Play in your Google Payments account: https://payments.google.com

It is really important you include all this information. It will help us to find the purchase.

I complete the quest, but the game does not give me my rewards

In order to complete a missions you have to reach the goal without any booster.

If you activate the x2 booster by watching some ads, you may reach the goal, but that does not count for the mission.

The game says a I need Quintillions, and I already have them, but it does not work

The game uses the following measures:


As you see, some of them start with the same letter.

In order to shorten them, we use only one letter, and this can cause some confusions.

We use "q" for quadrillions, and "Q" for Quintillions.

It is the same with sextillions ("s"), and Septillions ("S").

It happens again with Decillions ("d"), and Duodecillions ("D").

If the game is asking for Quintillions in order to unlock a new upgrade, check your current amount of money, because it it possible you have quadrillions.

How can I restart the game?

If you want to restart the game, uninstall it, and download it again.

However, if you have already connected the game to Google Play or Game Center, the game will restore your previous savegame if you connect the new game.

Share this: